How Funke Olasupo drives product adoption at global companies from Nigeria as a technical writer
Funke Olasupo's unexpected journey from aspiring backend engineer to a technical writer highlights the crucial role of documentation in technology.
Funke Olasupo did not set out to become a technical writer. While at Ondo State University of Science and Technology, where she studied computer science, she was on the familiar path of many young technical talents in Nigeria, already active in developer communities and building toward becoming a backend engineer. Somewhere in that process, she discovered writing, a skill that came most naturally to her. Instead of building systems, she enjoyed explaining them better.
This discovery did not happen in theory. It happened in practice when Olasupo started teaching in the same developer community where she had once been a learner; she realised writing was a more effective way to help people learn.
“I realised that it can be hard explaining something multiple times, so I started writing our processes.”
What began as a simple learning aid gradually grew into a career, leading her into technical writing roles at companies like Twilio and Rocket.Chat, where her work has shaped how users understand products, solve problems, and move from confusion to confidence.
From Twilio to Rocket.Chat, she isn’t just impressed by the big names she has worked with, but by the impact her contribution has had on the communities she has helped build. Her work has shaped how people interact with technology.
Recognised by the quality of her work, she shared, “Recently, I was on a call with a senior colleague who mentioned a technical author from Canonical pointed out my work on Rocket.Chat as a standout example of great API documentation he has seen.”
However, becoming a great technical writer does not come easy, especially in the AI age. Olasupo’s journey is one shaped by intense growth, the kind that requires speed and focus.
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